a) Who is iTEK Learn and what makes your training unique?

iTEK Learn is a professional training organization with over 15 years of experience in empowering individuals and corporates through world-class training programs. We specialize in Project Management, Agile & Scrum, Product Development, and AI-powered programs, helping professionals upskill, get certified, and advance their careers.

Our Uniqueness lies in:

* Hands-on, Practical training with real-world case studies.

* Trainers with 30+ years of industry experience.

* Globally recognized certifications from bodies like PMI.org, Scrum.org, Scrum Alliance.org, Scaled Agile.inc., and Lean Kanban University.

Personalized mentoring and post-training support!

b) Do you provide certifications directly?

We are a training and coaching provider for major certifications organizations.

Certifications are issued by respective global bodies such as:

* Scrum.org - PSM I, PSM II, PSM III, PSPO I, PSPO II, PSPO III (Lifetime validity)

* Scrum Alliance.org - CSM , A-CSM, CSPO, A-CSPO (2 Year renewal cycle)

* Scaled Agile, Inc., - SAFe Agilist, SAFe POPM, SAFe APM, SAFe SSM (Annual renewal required)

* Lean Kanban University - TKP, KMP I, KMP II (Lifetime validity)

* PMI.org - PMP, RMP, PgMP, PfMP, CAPM (Separate certification fee paid to PMI.org)

* iTEK Learn Specialized AI Programs - AI-SM, AI-PM, AI-PO, AI-PL, AI-PMC, BAM, PDMP (Lifetime validity)

c) What if I’m unsure which program is right for me?

Choosing the right program depends on:

* Your current role (e.g., team member, manager, leader).

* Your career goals (e.g., Agile coach, program manager, product leader).

The level of experience you have with Agile or project management.

We recommend speaking directly with our Academy Manager Vijay Shivaji Rao.

Who will assess your profile and guide you to the most suitable program.

d) Are your trainers certified and experienced?

Absolutely! All our trainers are highly qualified professionals with:

* 30+ years of practical industry experience.

* Certifications like PMP, KMP, MCP, PMI-ACP, PSM, PSPO, CSM, CSPO, SAFe SPC, PgMP, PfMP, ITIL, etc.

* Experience coaching global teams and enterprises.

This ensures you receive real-world knowledge, not just theoretical concepts.

e) Do you offer corporate programs for organizations?

Yes! We specialize in custom corporate training solutions. We partner with organizations to:

* Up skill teams in Agile, Project Management, and Product Development.

* Facilitate enterprise transformations using SAFe and Kanban.

* Integrate AI-driven practices for future-ready business operations.

For corporate training inquiries, please reach out to our Academy Manager directly for a customized proposal.

f) What is the mode of delivery for programs?

We offer three flexible delivery modes:

* Live Virtual Program: Learn from anywhere globally.

* Classroom Program: In-person sessions for interactive learning.

* Hybrid Program: A blend of online and offline sessions.

This ensures learning fits your schedule and preferences!

g) What if I miss a session?

Don’t worry!

We provide recorded sessions of virtual program.

Option to attend a missed session in next classroom program.

This ensures you never miss out on learning!

a) How do I register for a course?

Registration is simple:

* Visit our website and select your desired course.

* Click on “Register Now” and fill in the form.

* Our Academy Manager will connect with you to confirm details and payment options.

For direct assistance, please reach out to our Academy Manager: Vijay Shivaji Rao

b) What payment options are available?

We accept:

* UPI payments (Google Pay, PhonePe, Paytm, BHIM etc.)

* Net banking and credit/debit cards

* Corporate sponsorships and invoices

Payment details will be shared once you confirm your registration with our Academy Manager.

c) Are there any group discounts or special offers?

Yes! We offer discounts for:

* Group registrations (5 or More participants).

* Early bird bookings (Before the batch start date). 

* Corporate tie-ups (For bulk enrollments).

Contact our Academy Manager to learn about current offers.

d) What is the your refund policy? 

Refunds are handled on a case to case basis.

* If you need to cancel or reschedule, please inform us at least 15 days before the program start date.

* We also offer rescheduling options so you can join another upcoming program at no extra cost. 

a) Are exam fee included in the training cost?

No! Certification exam fees are paid directly to the certifying body.

For example:

* PSM, PSPO – Paid to Scrum.org

* PMP, PgMP, RMP, CAPM, PfMP – Paid to PMI.org

* CSM, A-CSM, CSPO, A-CSPO – Paid to Scrum Alliance.org

* SAFe Agilist, SAFe POPM, SAFe APM, SAFe Scrum Master - Paid to Scaled Agile, Inc.

We will guide you through the registration process for the exam and help you prepare thoroughly.

b) How long are the certifications valid?

Here’s a quick look: Certification Body & Validity

Scrum.org (PSM, PSPO) - Lifetime

iTEK Learn Specialized AI Certifications - Lifetime

Scrum Alliance (CSM, CSPO) - 2 Years Renewal required

Lean Kanban University (TKP, KMP I, KMP II) - Lifetime

PMI (PMP, CAPM, PgMP, RMP, PfMP) - 3 Years Renewal via PDUs

Scaled Agile, Inc. (SAFe Agilist, POPM, SSM) - 1 Year Renewal required

c) Will I get support in filling out PMI applications for PMP, PgMP, etc.?

Yes! Our team provides step-by-step guidance for:

* PMP®, PgMP®, PfMP®, and other PMI certifications

* Documentation of project hours and responsibilities

We ensure your application is accurate and gets approved quickly.

d) What if I don’t clear the exam on the first attempt?

We stand by our participants! If you don’t clear the exam:

* We will analyze your performance and identify improvement areas.

* Offer extra mentoring sessions to help you succeed.

* Guide you on re-attempting the exam confidently!

a) What materials and resources are provided?

Every participant receives:

* Digital course workbooks

* Practice questions and mock exams

* Recorded sessions (for virtual training)

* Templates and frameworks to use at work

Lifetime access to iTEK Learn Alumni Community

b) Are your courses practical or theoretical? Our 

Absolutely! Our training is highly practical and hands-on.

We focus on:

* Real-world scenarios

* Simulations and role plays

* Tools and techniques used in industry

You’ll leave the course ready to apply what you’ve learned immediately.

c) Do you provide post-training support?

Absolutely!  We offer:

* Career Coaching and Certification Guidance.

* Alumni community networking for peer learning.

* Ongoing access to updates and advanced sessions.

a) Who can I contact for more information or assistance?

Our Academy Manager, Vijay Shivaji Rao, is your dedicated point of contact for:

* Course Selection Guidance

* Registration Help 

* Exam and Certification queries 

* Corporate Training Proposals 

b) What are your working hours for support?

Our support team is available:

* Monday to Saturday: 10:00 AM to 8:00 PM IST

* Sundays: By appointment only 

c) Do you have a physical location for classroom programs? 

Yes! We conduct classroom programs in major cities like: 

* Telangana - Hyderabad

* Andhra Pradesh - Visakhapatnam 

* Karnataka - Bangalore

* Tamil Nadu - Chennai 

* Maharashtra - Mumbai | Pune 

* West Bengal - Kolkata 

* Other Cities - Delhi | Gurgaon 

The exact venue details will be provided to participant after registration confirmation.